Check How LinkDrop Works first
Most answers are already in How LinkDrop Works. The common ones are listed under Common questions we can answer faster below.
The chat bubble
The quickest way to reach a person is the chat bubble in the app.
- Signed in: the chat already knows who you are. There is no email step, and your past conversations are there. You can also reach us from Contact Us in the dashboard menu.
- Signed out: there is no bubble on the public pages, except lnkdrp.com/support. Open the chat from a support link instead, such as Talk to us on the pricing page or at the bottom of any help article. You enter your email and confirm it with a code we send you, then the conversation continues.
Chat and email land in the same queue, so use whichever suits you.
If you received a document from someone else, the chat does not appear on the document page. Questions about the document itself go to the person who sent it. See If you received a link.
Write to support@lnkdrp.com. Every support link in the product falls back to this address when the chat is not available.
The support page
lnkdrp.com/support links to How LinkDrop Works, pricing, terms and privacy, and has a Start a chat button with the email address beside it. On a computer the chat opens as soon as the page loads; on a phone, tap Start a chat.
If we reply after you have closed the chat, the reply comes to your email, and that email links back to this page so you are in the same conversation in one click, whether or not you are signed in.
Response time
We reply within a business day.
What to include
The more of this you include, the faster we can help:
- The workspace name, as shown at the top left of the app. Most things are per workspace, including plans, credits and connected agents. See Teams and workspaces.
- The link URL or document title, if the question is about a share link, a viewer or analytics.
- The time it happened, with your time zone.
- What you expected and what you saw instead. A screenshot helps.
- Which client, if your agent is involved: Claude Code, Cowork, Cursor, Codex, Gemini CLI, Grok or another. Never paste a full agent key; the first characters are enough. You can revoke a key and create a new one at any time on the Agents page under Connected agents.
- The email address you sign in with, if you write from a different one.
Common questions we can answer faster
- Plans, credits and billing: see Credits and plans first. Invoices are on the Billing & Invoices tab of the dashboard. To change your card, a workspace owner or admin clicks Manage subscription, which opens the Stripe billing portal. To cancel, they click Cancel subscription on the same tab.
- Why someone could not open a link: check whether the link is turned off, expired, or its document archived. Each of these looks to the recipient like a link that never existed. See Share links.
- Why a name is missing from analytics: a reader is named when they signed in to LinkDrop or introduced themselves; otherwise they are an anonymous visitor, on every plan. See Analytics.
- A recipient asks to be removed from your contacts: there is no button for a single contact, so write to us with the address and the workspace. See Contacts.
- Agent connection problems: see the troubleshooting section of Connect your agent.
- Deleting your account: use Delete account on the Account tab of the dashboard. Your data is kept for 30 days in case you change your mind, then deleted for good. To undo it within those 30 days, email us. See Privacy and security.
Privacy requests
To request a copy of your data, delete specific information, or exercise other privacy rights, email hi@lnkdrp.com as described in the Privacy Policy.
Enterprise
For share links on your own domain, single sign-on, unlimited seats on one invoice, private workspaces with one admin view, priority support and a data processing agreement, use Talk to us on the Pricing page. Enterprise is priced on seats and volume.